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FAQ

What is Woonerf?

Woonerf is the official mobile parking application for the City of Hartford, CT. Users can conveniently pay, extend, and manage their parking session through the mobile app.

Why is it called Woonerf?

The Hartford Parking Authority named the app “Woonerf”, which means a “living street” in Dutch. Woonerf is a technique that is used by urban designers to encourage the steady and comfortable flow of mobility within a city. The Hartford Parking Authority chose this unique name to reflect its broader aspirations to make the downtown area more livable and the roads more shareable for motorists, pedestrians, and bicyclists.

How do I use Woonerf / How do I pay with my phone?

Download the Woonerf app from the App Store or Google Play. A web version is also available at woonerf.ppprk.com. Please note: your wireless carrier’s message and data rates may apply.

What devices and browsers support Woonerf the best?

We highly recommend using Apple or Android for downloading the application. When using mobile pay web, modern browsers such as Chrome, FireFox and Safari are the most compatible

What is the zone number/How do I find it?

The zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signage in the area or on decals on the meter.

Why can’t I park in some zones when I want to?

If you are having an issue parking in a zone, please make sure that parking is allowed at the attempted time of parking.

Can I reserve a space? How can I tell if there are available spaces?

Parking spaces are currently on a first come, first serve basis.

Where is the menu located?

The menu button is the icon with the three lines in the left-hand corner of the screen.

What is a validation?

A validation is the payment and discount option when using the promotional codes distributed by the City or local businesses.

How do I fund a wallet?

To fund a wallet, you must initiate your first parking session. You will have the option to load the wallet during the payment selection step. Please note: wallet availability and offers vary based on location.

How do I know my parking session has started?

When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen.

Does the app provide information about the parking space, such as time limit?

After you enter the zone number, and before you hit continue, click the pink “Info” button for zone information. Zone information is also available at the bottom of the screen when selecting your vehicle.

Why won't the app let me extend my time?

If you can’t extend your time it could be because you have already reached the maximum stay allowed set by the parking operator.

How do I view my parking history / Get receipts?

To view your parking history you can use the app or website. Click ‘Parker History’ in the side menu and you'll be able to view previous parking sessions and access receipts. The app only shows recent history. For a full parking history, visit woonerf.ppprk.com.

Where’s my receipt?

Woonerf automatically sends an email receipt to the email address associated with your Woonerf account. You can also manage your parking history through the app’s Ticket Manager.

How do I manage my alerts/reminders?

Login to your account and click ‘Options’. Use the checkboxes to enable/disable the reminders.

Can I park multiple cars?

You can start additional parking sessions by clicking 'New Session' in the side menu.

How do I add/delete a payment card?

Login and select ‘Payment’ from the side menu. Select ‘Add Card. Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use. To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’.

Can you use debit cards?

Yes! You can use debit and/or credit cards to pay for your parking session.

Yes! You can enter and store multiple debit and/or credit cards to handle your parking session.

Is my credit card information secure?

All payment data is secure. For more information, reference our Privacy Policy http://www.woonerfct.com/privacy-policy

How do I reset my PIN?

To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your old card information please send an email to support@passportinc.com

The rates shown in the app do not match the signage at my parking location?

Select ‘Send Bug Report’ report from the side menu with a description of the issue. We will research any discrepancies.

How do I change the email address on my account?

To change your email address you can use the app or website. Login and select ‘Profile’ from the side menu and then update your email.

How do I deactivate my account?

To deactivate your account you must go to woonerf.ppprk.com. Login and select ‘Profile’ and then hit deactivate account.

What is the difference between a verification code and my PIN number?

The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. The PIN number is a four digit number of your choice that you will login with.

Can I move spaces while I have an active session?

You cannot change a space number once a session is started. If a session has been started in the incorrect space, please contact support. Questions regarding parking rules for a specific location should be directed to the local parking operator.

Can I stop my parking session?

There's no need to stop the parking session. It will end when the selected stay has ended.

What if I encounter a technical issue?

You can send a bug report and our support team will get back to you promptly.

Does the app tell you where to go if you get a ticket?

If you receive a parking ticket, visit https://hartfordparking.com/pay-or-appeal-citations/pay-a-citation/ for more information.